FAQ'S
PRODUCT INFORMATION
Our premium line of products are natural from the roots of the soil of the earth. We use herbs as the means of supplementing. They are vegan friendly, considered to be kosher, made with organic ingredients and safe.
We only use pure wild-harvested and organic (when available) powdered herbs from around the world. Examples of sourcing countries are China, Peru, Thailand, Indonesia, Brazil, Colombia, Ecuador, South Africa, Mexico and the United States. We do our best to provide you with some of the world’s most exotic and nutritious plants. In our products you may find herbs such as Bulbine Natalensis, Moringa Leaf, Tongkat Ali, Wild Yam, Red Raspberry Leaf, Goldenseal, Red Clover, Cistanches, Damiana, Acerola Fruit, Bilberry, Don Quai, Irish Moss, Bladderwrack and more!
Our capsules are “0” size, clear, 100% plant based, derived from vegetables. We are not promoters of the usage of any form of chemicals. You’re getting a capsule that is 100% plants. The finished capsule comes in a 150CC white HDPE plastic bottle with a safety seal and bottle cap.
Check the back of every bottle for the directions. As always, we still advise that you inform your doctor if you are currently prescribed medications for a medical condition before taking ANY supplements.
Yes. They are plants just as your fruits and vegetables are plants. The body will use what it can and discard the rest.
No. Though the products are all natural we recommend that you do not take them with medications.
SHIPPING & DELIVERY
We apologize for that. Contact us at orders@dirtyrootsherbs.com so that we can correct the issue.
We currently do not ship internationally.
Yes. Once your order is shipped we will send you a shipping confirmation email with your tracking information included. You will be able to track your order at https://www.usps.com/. If you do not receive a shipping confirmation email it means that your order has not shipped. If 5 business days have passed and you have not received a shipping confirmation email please contact us at orders@dirtyrootsherbs.com
We aim to have your order in the hands of USPS within 1 to 3 business days. We estimate that your order will arrive in less than 7 to 10 business days.
If the order has shipped unfortunately there is not much we can do to change the shipping address. If you suspect that you may have made a mistake please contact us immediately by email at orders@dirtyrootsherbs.com right away. As long as the order has not shipped we can correct the issue.
RETURN POLICY
Due to the nature of our natural products we do not offer returns. Many of our products contain rare exotic herbs that are very difficult to come by. Please be sure prior to placing your order.
We do not offer exchanges at this time. Please contact orders@dirtyrootsherbs.com for more information
WHOLESALE
We do not offer our products for wholesale. We’re a very unique company that appreciates keeping the brand exclusive to our community of patrons.
ADDITIONAL QUESTIONS
If you have a question about a subject that you are unable to locate here
please feel free to contact us at orders@dirtyrootsherbs.com